The first structured method for documenting process flow, the flow process chart, was introduced by Frank Gilbreth to members of ASME in 1921 as the presentation “Process Charts—First Steps in Finding the One Best Way”.Gilbreth's tools were quickly integrated into industrial engineering curricula.
Under this school of thought, each flowchart is of a certain level (between 0 and 4) based on the amount of detail the flowchart contains.
A level 0 flowchart represents the least amount of detail, and usually contains one or two steps.
In these situations process map implies the use of process flow and the current understanding of the causal structure.
Six Sigma practitioners use the term Business Process Architecture to describe the mapping of business processes as series of cross-functional flowcharts.
Flowchart is a primary type of business process mapping.
It consists of some symbols such as arrows, circles, diamonds, boxes, ovals, or rectangles.
It starts with "preparation of appointment book" followed by a decision whether the appointment is shore or fleet.
If the appointment is fleet, inform patient they can call 1500 to make own appointments for next few days, if the appointment is shore, confirm 24 hours prior to appointment. If a patient did not call, the appointment is canceled, otherwise the patient is given a confirmation number.
Although this is just a simple example, many aspects of business, including supply chain, operations, marketing, finance, and accounting, use similar process mapping activities to improve efficiency.
A strategy map is a diagram that shows your organization's strategy on a single page.