Business Process Improvement Plan

Business Process Improvement Plan-13
It's likely that improving your business process will involve changing existing systems, teams, or processes.

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Rolling out your new process could be a project in itself, so plan and manage this carefully.

Allocate time for dealing with teething troubles, and consider running a pilot first, to check for potential problems. People can be resistant to it, especially when it involves a process that they've been using for some time.

Consult people who use the process regularly to ensure that you don't overlook anything important.

Use your flow chart or swim lane diagram to investigate the problems within the process.

Note down everyone's ideas for change, regardless of the costs involved.

Then, narrow your list of possible solutions by considering how your team's ideas would translate to a real-life context.These different kinds of processes have one thing in common: they're all designed to streamline the way that you and your team work.When everyone follows a well-tested set of steps, there are fewer errors and delays, there is less duplicated effort, and staff and customers feel more satisfied.You probably use dozens of business processes every day.For example, you may go through the same steps each time you generate a report, resolve a customer complaint, contact a new client, or manufacture a new product.Start by conducting an Impact Analysis at this stage.These tests will help you to understand the full consequences of each proposed idea, and allow you to make the right decision for everyone.Communicate with each of these groups, and make sure that they understand how this new process will benefit the organization as a whole.You may need to prepare a business case to demonstrate this.Processes that don't work can lead to numerous problems.For example: Note: In this article, we focus on incremental process change, aimed at improving existing processes.


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