Crisis Management Case Study

In general terms, to improve all crisis process and procedure in the event of a real incident.Designed and delivered a multi-stakeholder crisis simulation exercise – this was undertaken in collaboration with an appropriately qualified partner for the technical and procedural aspects of the incident.All role-plays developed for defined stakeholder groups and participants fully prepare e.g. Diverse media used throughout to mimic a live situation e.g.

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Crisis management best practice successfully applied to deal with various incident.

Consultant retained to support company for a further eight years.

To prepare comprehensively for possible media interest at any stage of the proceeding.

To support the company Managing Director enabling him to continue his day to day responsibilities.

To disseminate best practice in crisis and issues management throughout the organisation.

To redesign the existing crisis preparedness plan to made it comprehensive, accessible and usable.Representation of the company alongside their legal advisors in police strategic planning meeting.Production of detailed Q&A and media holding statements for the company spokesperson in conjunction with police press office personnel.Preparing media and internal facing communication materials in advance, meant they could be deployed quickly when the perpetrator was charged and the investigation moved from covert to overt.The company emerged unscathed from the incident, suffering no commercial or reputational impact as a result – it remains a successful business to this day.To ensure where possible that the company’s commercial and reputational standing received appropriate consideration in the police’s strategic planning.To maintain confidence with the company’s retail/wholesale customers throughout the investigation.External liaison with senior security representatives within key customer group.All of the above conducted within the confines of a covert police investigation.Also requested to hold crisis management training session for the Italian Ship-owners Industry Association.Northern European energy producer, generating and distributing fossil fuel and nuclear power throughout the continent.

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