Opportunities to make something better or do something better, or perhaps help someone to become better.
For example, common problems can be found in all areas of our work like: All of which can be seen as opportunities.
As a final thought it is worth contrasting problem solving with a definition of decision making.
They both have similarities, and of course you must have decision making as part of a problem solving process.
A few scripted potential outcomes give staff the tools they need to resolve customers' frustrations.
Allowing the customer service agent to provide a small discount for affected customers who are particularly upset can resolve the remainder of complaints with minimal cost.Strategic problem solving is a critical business skill, for both management and front-line workers.For management, a large portion of strategic problem solving involves predicting problems that subordinates might encounter and documenting procedural solutions in advance, often through manuals or logic tree flowcharts.Perhaps just as important as the words we use in our definition of problem solving, is our attitude towards problem solving.Seeing problems as opportunities starts to change how we define a problem.It’s useful to think of four factors which help to build a definition of problem solving.Problem solving is: What may have surprised you in the words we used to help define problem solving is the idea of regarding problems as opportunities.In addition to being a teaching tool, a problem-solving tree committed to staff documentation in the form of an easy-to-follow flowchart allows staff to solve problems the way management wants without having to consult a supervisor directly.This is a powerful tool, particularly in a small business setting where each staff member needs to be as independently effective as possible.He also has a professional background in the information-technology industry as a support technician.Much of Mueller's writing has focused on the subjects of business and economics.