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The District forum deals with complaints where the compensation sought is less than 23 lakhs.This limit is commonly known as the ‘pecuniary jurisdiction’ of the Consumer Redressal Forum.This act was passed in Lok Sabha on 9th December,1986 and Rajya Sabha on 10th December, 1986 and assented by the President of India on 24th December, 1986 and was published in the Gazette of India on 26th December, 1986. Ensure that the company has provided you the contact details of the consumer grievance handling system and are easily accessible. Avoid purchase of products/services from a company which do not provide details of the consumer grievance officers to handle consumer grievances1. Do not get carried away by advertisements only or believe on the words of the seller. Similarly inform offers if product and services of companies are of substandard. Consumer must insist on getting complete information on the quality, quantity, utility, price etc. Access the information available on various alternatives available for the product and services under purchase consideration. Compare specifications, competition and fair prices of the goods and services before finalizing on the purchase 3.
They should know their rights and must exercise them.
Only then real consumer protection can be achieved with success.
This is because unrestricted right of the minority to choose can mean a denial for the majority of its fair share.
This right can be better exercised in a competitive market where a variety of goods are available at competitive prices Means right to be informed about the quality, quantity, potency, purity, standard and price of goods so as to protect the consumer against unfair trade practices.
Means that consumer's interests will receive due consideration at appropriate forums.
Essay About Responsibility As A Consumer Milkshake Business Plan
It also includes right to be represented in various forums formed to consider the consumer's welfare.Consumer Protection Act, 1986 seeks to promote and protect the interest of consumers against deficiencies and defects in goods or services.It also seeks to secure the rights of a consumer against unfair or restrictive trade practices. Consumer must file a complaint if not satisfied with the quality of product/services. Claim the penalties/compensation as provided under rules and regulations to ensure that the quality delivery system improves. Study carefully all terms and conditions related to return/replacement of defective goods, refund and warranty policies.1. Ask for complete contact details of the consumer grievance mechanism of the company the consumer wish to buy from1.Many a times their complaint may be of small value but its impact on the society as a whole may be very large.They can also take the help of consumer organisations in seeking redressal of their grievances.Means right to be protected against the marketing of goods and services, which are hazardous to life and property.The purchased goods and services availed of should not only meet their immediate needs, but also fulfil long term interests.It also includes right to fair settlement of the genuine grievances of the consumer.Consumers must make complaint for their genuine grievances.However, it is an industry that has become accountable to consumers and society in terms of how the products are produced (Eg.No testing on animals, chemical free, etc) and the effects of these products on consumers, society and our environment.