# Four Step Problem Solving Process

Appreciative Inquiry is designed to help you understand complex problems so that you can start the process of solving them.It uses four stages to help you uncover more details about what's creating the problem, and then define actions that will improve the situation.

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However, if you look a bit deeper, the real issue might be a lack of training, or an unreasonable workload.

help you ask the right questions, and work through the layers of a problem to uncover what's really going on.

There are four basic steps in solving a problem: Steps 2 to 4 of this process are covered in depth in other areas of Mind Tools.

For these, see our sections on Creativity for step 2 (generating alternatives); Decision Making for step 3 (evaluating and selecting alternatives); and Project Management for step 4 (implementing solutions).

Many of the tools in this section help you do just that.

We look at these, and then review some useful, well-established problem-solving frameworks.

Whether you're solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the problems you face can be large or small, simple or complex, and easy or difficult.

A fundamental part of every manager's role is finding ways to solve them.

For example, consider this problem statement: "We have to find a way of disciplining of people who do substandard work." This doesn't allow you the opportunity of discovering the real reasons for under-performance.

The CATWOE checklist provides a powerful reminder to look at many elements that may contribute to the problem, and to expand your thinking around it.

## Comments Four Step Problem Solving Process

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