What Is Problem Solving And Decision Making

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For example, you might have to change your route due to traffic congestion, solve an IT issue, or work out what to make for dinner with the ingredients left in the fridge.Decisions are made when multiple opportunities for action present themselves.You can make decisions, yet never solve the problem.There seemed to have been an error which had resulted in my customer’s record not being updated, so I reserved the item for this customer and then persuaded the Logistics Manager to include him in the schedule.Highlight the RESULT you achieved: My shift was over but I telephoned him back and explained what I had done and hoped very much that it was convenient for him to accept delivery the following day.He was delighted with the initiative I had taken and thanked me.Two days later my supervisor told me that I had received excellent feedback from a customer and I would be nominated for Employee of the Month.I promised the customer that I would do my best to help but I would need to do some research and phone him back. Describe the ACTION you took: I could not check with the office as they were closed and my supervisor had already left for the evening, so I searched for the same product code to see if I could find updated information on other records.This confirmed that the product was now back in stock and that several deliveries were actually scheduled for the following day.And, of course, leaders and managers will need to use their decision-making skills to determine which solution to pursue.They will also typically need to confirm and set into motion next steps to fix the problem.


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